FAQ FAQ Most frequent questions and answers Where can I buy Dethonray products? Dethonray.nl works with resellers and sells direct if you have no reseller in your area. Does dethonray ship form Europe? Dethonray.nl always ships from Europe. We ship in all EU countries. Do I need to pay Customs fee or additional taxes. All shipments are send from The Netherlands, so within the EU there will be no custim fees or additional taxes How to upgrade Dethonray DTR1 firmware? We have an instruction on how to upgrade your Dethonray DTR1 firmware on our support firmware upgrade page. My device firmware upgrade did not work ? If you encounter an issu with the firmware upgrade proces, contact us and we will find a solution. Which payment methodes are accepted ? Banktransfers, PayPal and many local online banking methodes like iDeal, Sofort, Bancontact etc. Please contact us if you need help..